Security Statement
Why Security Matters to Us
We serve small businesses, startups, and MSMEs with digital services that often involve handling sensitive data. Protecting your information from threats such as unauthorized access, data breaches, malware, and cyberattacks is a cornerstone of our operations.
Our team adheres to best practices recommended under:
- The Information Technology Act 2000 (India)
- GDPR (General Data Protection Regulation – for international clients)
Data Security Infrastructure
Zia Infotech implements multi-layered security protocols across all platforms. These include:
- SSL Encryption on all domains and subdomains
- Secure firewall configurations and anti-DDoS protection
- 24/7 malware scanning and threat detection
- Data-at-rest encryption on cloud databases and storage
- Multi-Factor Authentication (MFA) for client panels
All communication on www.ziainfotech.com is secured using HTTPS/TLS encryption.
User Account Protection
Users accessing our dashboards for Bulk SMS, Email Marketing, WhatsApp Services, Voice Call, or Cloud Hosting must:
- Keep login credentials confidential
- Use strong passwords and change them every 90 days
- Enable 2FA (Two-Factor Authentication) when applicable
- Notify us immediately if unauthorized access is suspected
Vendor & Third-Party Compliance
We may integrate third-party tools and services to support:
- SMS & Email Gateways
- Cloud Infrastructure (e.g., AWS, Google Cloud, Microsoft Azure)
- Payment Processors (e.g., Razorpay, UPI gateways)
These vendors are selected based on their adherence to ISO/IEC 27001, SOC 2, or equivalent data security standards.
Security for Hosted Applications
All hosting solutions (Cloud Hosting, DRaaS, BaaS, VDI) are provisioned with:
- Real-time activity logs
- Role-based user access
- Resource usage alerts
- Weekly system backup protocols
Refer to our Cloud Hosting page for complete hosting environment details.
Payment & Transaction Security
- All transactions are initiated through our Payment Options page, secured with QR-based UPI and verified bank transfers.
- No payment gateway credentials or card data are stored on our servers.
- Users are advised to verify account details before making any transfer.
Incident Management & Reporting
We follow a structured incident response plan in case of any breach:
- Detection & Analysis
- Containment & Eradication
- Communication & Client Notification
- Root Cause Assessment & Prevention
We aim to notify clients of verified threats or data breaches within 72 hours.
Cookie & Privacy Compliance
Zia Infotech uses cookies and tracking tools on our site to improve user experience and personalize marketing.
- Our cookie use aligns with GDPR, IT Act, and Facebook/Google ad tracking guidelines.
- Clients may manage consent using browser settings or third-party opt-outs.
- See our Cookie Policy and Privacy Policy for more information.
Data Retention & Deletion
- Project-related data is stored for 12 months post-delivery unless otherwise agreed.
- Marketing dashboard data (SMS, WhatsApp, etc.) is auto-purged after 90 days.
- Clients can request account or data deletion by writing to support@ziainfotech.com
Your Responsibility as a Client
To maintain a secure environment, you must:
- Use secure Wi-Fi or VPN while accessing your portals
- Avoid sharing credentials with third-party freelancers
- Report phishing or suspicious activity to our support desk
- Cooperate with us during investigations or compliance checks
Contact for Security Queries
We take security seriously. For any concerns, alerts, or questions, reach us at:
Zia Infotech – Security Desk
📧 support@ziainfotech.com
📞 +91 9024 558 448 / +91 7877 558 786
Updates to This Security Statement
This statement is reviewed quarterly and updated as needed to reflect new threats, technologies, or compliance changes.
Last Updated: June 2025
By using Zia Infotech’s platforms and services, you acknowledge that you have read and understood this Security Statement and agree to its provisions.
Thank you for trusting Zia Infotech. Your data. Our responsibility.
