Payment Policy
This Payment Policy outlines the terms, methods, and procedures related to payment transactions for services provided by Zia Infotech. We believe in complete transparency and strive to ensure a secure and seamless experience for all clients.
Accepted Payment Methods
• UPI QR Scanning or UPI ID
• Razorpay Invoice (redirected secure page)
• Bank Transfers (IMPS/NEFT/RTGS)
We do not store or request card numbers or sensitive banking information. Our payments are secured via verified third-party payment providers and protected using industry-standard SSL encryption protocols.
Payment Terms
- 50% advance on all projects
- Balance payment on delivery or as per agreed milestones
- Monthly or annual subscription services must be paid in advance before the billing cycle begins
Case Example: For a branding project worth ₹40,000, the client pays ₹20,000 upfront. The next ₹10,000 is invoiced upon the delivery of the brand kit, and the final ₹10,000 is paid after design approvals.
For digital marketing subscriptions, such as Bulk SMS or WhatsApp Marketing, full payment must be made before credits are activated in the dashboard.
Payment Timelines
- Invoices are generated within 24 hours of order confirmation
- Payments must be cleared within 5 working days of invoice generation
- Delayed payments beyond 7 days may result in service pause or penalty
For a breakdown of service-specific pricing and add-on services, please refer to our Pricing Page.
Payment Acknowledgment
All clients are required to share proof of payment via email or WhatsApp. Accepted formats include screenshots, UTR numbers, or PDF confirmations from your banking service.
Invoices are issued via GST-compliant billing tools and emailed in PDF format. To access billing-related assistance, contact our Support Page.
Penalties and Dues
- Delay in payments may incur a 2% monthly penalty fee on the outstanding balance
- Projects delayed due to non-payment will be frozen until dues are cleared
- Recurring subscription services like cloud hosting or SaaS apps will be suspended on due date of non-payment
If you’re unsure of how to complete your payment, visit our dedicated Payment Options Page where you’ll find UPI QR codes and shared bank details.
Dispute Resolution
We aim to resolve all billing and transaction-related queries within 7 business days. Please write to support@ziainfotech.com or visit our Refund & Cancellation Policy for any concerns.
By making a payment to Zia Infotech, you agree to adhere to the terms set forth in this Payment Policy.
This payment policy outlines the terms, accepted methods, and security practices associated with financial transactions with Zia Infotech.
Accepted Payment Methods
- UPI QR Scanning or UPI ID
- Razorpay Invoice (redirected secure page)
- Bank Transfers (IMPS/NEFT/RTGS)
We do not store or request card numbers or sensitive banking information. Our payments are secured via verified third-party payment providers.
Payment Terms
- 50% advance on all projects
- Balance payment on delivery, or as per phased milestones
- Monthly subscription services to be paid in advance before the start of the cycle
Payment Acknowledgment
Clients must share payment receipts or transaction IDs via email or WhatsApp. Invoices are issued via GST-compliant billing systems.
Penalties and Dues
- Any delay in payment beyond the agreed timeline may attract a 2% late fee per week.
- Long-term non-payment may lead to account suspension or service denial.
Dispute resolution regarding billing is handled within 7 business days. Reach us at support@ziainfotech.com.
