Frequently Asked Questions

Welcome to ZIA's FAQ Center

My Account

Manage your account and enjoy access of orders, invoices and more.

Products & Services

Get all guide related to Products & services related queries.

Orders & Delivery

Track Orders during transit and before shipped to your address.

Payment & Cashback

Payment options that make shopping easy. Enjoy cashbacks on deals.

Returns & Exchange

Easy retun, exchange, cancel order and other related questions.

ZIA Support

Learn how ZIA's customer support team helps during the  sales cycle of customers.

FAQ

My Account

Q&A that will help you to make decision faster.

How do I create an account?

During checkout, you can choose the option to “Create an account” and provide your details. You can also create an account from the “Login” page.

I forgot my password. How can I reset it?

Click on the “Lost your password?” link on the login page. Enter your username or email address, and you will receive instructions on resetting your password via email.

How can I update my account information?

Log in to your account and go to the “My Account” page. You should find options to edit your name, email address, billing and shipping addresses, and password.

FAQ

Products & Services

Q&A that will help you to make decision faster.

What products or services do you offer?

We offer a variety of products/services in the following categories:

  • IT Infrastructure
    • Data center
    • End user computing
    • Networking
    • IT Security
    • Software
    • Audio Visual
    • Security Camera
    • Access Control
  • Cloud Computing
    • Cloud Hosting
    • Cloud VPS Hosting
    • Backup as a Service
    • Disaster Recovery as a Service
    • Desktop as a service
    • Microsoft 365
    • Google Workspace
    • Zoho Apps
  • Digital Experience
    • Corporate Branding
    • Website Development
    • Mobile App Development
    • SEO
    • Local Business Listing
    • SEM
    • Social Media Marketing
    • Search Engine Marketing
    • PPC Advertising
    • Bulk SMS
    • WhatsApp Marketing
    • Voice Call / IVR
    • Email Marketing

You can explore all products and services on our shop page or contact us for further details.

Do you offer any warranties or guarantees on your products?

Yes, we offer warranties/guarantees on most of our products. The specific terms and duration vary depending on the product.

How do I find the right product for my needs?

We recommend browsing our website by category, using the search function, or filtering based on specific criteria. You can also contact our customer support for personalized recommendations.

What services do you offer?

We provide a variety of services including as IT Consulting services for businesses.

What is the process for requesting your services?

The process may vary depending on the service. You can usually request services through our website, email, phone

Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. You can check our website, social media pages, or subscribe to our newsletter for updates.

FAQ

Orders & Delivery

Q&A that will help you to make decision faster.

Where can I see my order history?

On the “My Account” page, you will find a section titled “Orders” or “Order history” displaying your past orders.

How can I track my order?

You will usually receive an email with tracking information once your order is shipped or you can track order by providing Order ID. You may also be able to track your order by logging into your account or contacting the store.

My order status says "processing." What does that mean?

“Processing” typically means your order is being prepared for shipment. Contact the store for specific details about processing times.

My order hasn't arrived yet. What should I do?

Check your tracking information or estimated delivery timeframe. If it’s past the expected date, contact customer support for assistance.

What shipping methods do you offer?

Shipping options and costs are usually displayed on the checkout page or a dedicated “Shipping” page.

Can I cancel my order?

It depends on the store’s policy and how quickly the order is processed. Contact customer support to inquire about potential order cancellations.

What happens if my order arrives damaged?

Contact the store immediately to report any damages during shipping. They will guide you through their claims process.

FAQ

Payment & Cashback

Q&A that will help you to make decision faster.

What payment methods do you accept?

We accept a variety of payment methods including e.g., credit cards, debit cards, net banking, wallets. You can find the complete list on our checkout page.

Is it safe to enter my payment information on your website?

Yes, we use secure encryption technology to protect your payment information. We use PhonePe secure payment gateway which is adhere to industry standards for data security.

What is cashback?

Cashback is a reward offered by certain programs or stores where you receive a percentage of your purchase amount back in the form of cash, credit, or store points.

How do I earn cashback?

Earning cashback can vary depending on the program or store. It may involve using specific credit cards, shopping through cashback websites, or making purchases during promotional periods.

How do I redeem my cashback rewards?

The redemption process varies depending on the program or store. You may receive cashback automatically, redeem it for points, or transfer it to a bank account.

How do I find discounts on your products or services?

We offer discounts through various ways including:

  • Promotional codes: Look for promo codes on our website, social media pages, or partner websites.
  • Sales and promotions: We may offer occasional sales and promotions on specific products or services. Check our website or subscribe to our newsletter for updates.
  • Loyalty programs: Joining our loyalty program might offer exclusive discounts or rewards.
  • Bulk Order Purchase: Get benefits with Bulk Order purchase for your business. Read more.

FAQ

Returns & Exchange

Q&A that will help you to make decision faster.

What can be returned or exchanged?

Check for product categories, acceptable conditions (e.g., unused, unopened), and any exclusions (e.g., final sale items).

What are the timeframes for returns and exchanges?

We have a specific timeframe of 24 hours within which you can initiate a return or exchange by sending an email from your registered email with proof of purchase to our billing team at billing@ziainfotech.com.

What refund options are available?

We offer full or partial refunds or exchanges.

How do I initiate a return or exchange?

t starts by sending an email from your registered email with proof of purchase to our billing team at billing@ziainfotech.com and mentioning the reason for a return or exchange. We must receive the email within the timeframe given above.

Who pays for shipping costs?

For defective or wrong items, we often cover shipping costs.

What refund options are available?

We offer full or partial refunds or exchanges.

FAQ

ZIA Support

Q&A that will help you to make decision faster.

How can I contact Zia Infotech customer support?

You can reach our customer support team through the following methods:

  • Phone: +91 7877 558 786 | +91 141 3575172
  • Email:  sales@ziainfotech.com | support@ziainfotech.com
  • Website: You can also submit a support ticket through our website https://ziainfotech.com/contact-us/
What are your customer support hours?

Our customer support hours are Monday-Friday, 9:00 AM to 6:00 PM IST.

What type of support does Zia Infotech offer?

Our customer support team can assist you with various inquiries, including:

  • Sales and product information
  • Order and billing questions
  • Technical support for our products and services
  • General account management
How long does it typically take to receive a response from customer support?

We strive to respond to all inquiries as quickly as possible. Response times may vary depending on the volume of inquiries and the complexity of your issue.

What type of support does Zia Infotech offer?

Our customer support team can assist you with various inquiries, including:

  • Sales and product information
  • Order and billing questions
  • Technical support for our products and services
  • General account management
Does Zia Infotech offer self-service options?

Yes, we offer a knowledge base and FAQ section on our website where you might find answers to common questions. You can also access user manuals, tutorials, and other resources depending on the specific product or service.